Description

About the Role

The company is seeking a Senior Sales Manager - Managed Services to lead services sales operations in Gurgaon. This role requires a strong grasp of the services sales cycle, including experience in Annual Maintenance Contracts, Managed Services, SOC/NOC operations, Facility Management, and other IT support services. The manager will support the team in pre-sales efforts like tenders and bids, build relationships across the industry, especially with C-level executives and OEMs, and lead business development across regions.

Key Responsibilities

• Drive sales for services including AMC, Managed Services, SOC, NOC, Resident Engineers, etc.
• Provide RFP/Tender/Bid support to help the team achieve targets.
• Expand market segments and grow the customer base across India.
• Maintain strong relationships with C-level executives and key decision-makers.
• Advantageous to have existing connections with OEMs like Avaya, Cisco, Juniper, Extreme, Palo Alto, Alcatel, Allied Telesis, Commscope, and Belden.
• Assist the team in developing strong key account strategies and support their execution.
• Lead national sales initiatives and execution of strategic plans.
• Clearly communicate Statements of Work (SOW), pricing, and service positioning to customers.
• Drive recurring and new services business from current and new accounts.
• Align with vertical sales and services teams for effective deal integration.
• Ensure customer satisfaction and minimize grievances.
• Contribute to strategic and tactical planning for business execution.
• Compile deep customer insights to optimize team efficiency.
• Handle documentation, data processing, and reporting related to services sales.
• Monitor quality, consistency, and accuracy in sales operations.
• Design and implement improved processes and team workflows.
• Prepare and share weekly, monthly, and quarterly sales reports.
• Analyze data to support performance evaluation and sales forecasting.

Key Skills:

Services Sales, Managed Services, AMC, SOC, NOC, Facility Management, OEM Relations, Account Management, RFP/Bid Management, Customer Relationship Management, Business Development, Sales Reporting, Strategic Planning, Pricing Strategy, Data Analysis

Requirements:

• Strong experience in services sales, particularly in managed services, AMC, and IT support.
• Proven track record in handling large clients and enterprise accounts.
• Working knowledge of tenders, bids, and RFP processes.
• Strong connections in the industry, especially with C-level executives.
• Familiarity with leading OEMs in the networking and security domain.
• Excellent communication, negotiation, and strategic planning skills.
• Ability to lead and mentor teams across service delivery and sales functions.
• Competency in compiling, analyzing, and reporting sales performance data.